Durotop

Privacy Policy

Privacy Policy

Durotop Construction Chemicals (durotop.in) Last updated: [Date]

1. Introduction

Durotop Construction Chemicals (“Durotop”, “we”, “us”, “our”) respects your privacy. This Privacy Policy explains what personal information we collect when you visit durotop.in (the “Website”) or contact us, how we use it, and the choices you have. By using the Website or sharing your information with us, you agree to this Policy.

2. Information We Collect

Information you provide to us

  • Name, phone number, email address and city or site location
  • Company name and designation (for dealers, contractors and business enquiries)
  • Project details, product requirements and any message or files you send through enquiry forms, email, phone or messaging apps
  • Billing and delivery details when you place an order

Information collected automatically

  • IP address, browser type, device type, operating system and language
  • Pages visited, time spent, referring website and general location (city or region level)
  • Cookies and similar technologies (see Section 6)

We do not knowingly collect sensitive personal information such as payment card numbers on the Website. Payments, where applicable, are handled through banks or authorised payment providers.

3. How We Use Your Information

We use your information to:

  • Respond to your enquiries and provide quotations, product guidance and technical support
  • Process orders, deliveries, invoices and after-sales service
  • Send updates about products, offers or services, where you have agreed or where permitted by law
  • Improve the Website, our products and customer experience
  • Maintain security, prevent fraud and misuse
  • Comply with legal, tax and regulatory obligations

4. Sharing of Information

We do not sell your personal information. We may share it only with:

  • Service providers who help us operate the business, such as transport and logistics partners, payment providers, website hosting, analytics and communication tools, who are bound to use it only for our purposes
  • Authorised dealers or applicators, where needed to fulfil your request, with your knowledge
  • Government, courts or law enforcement authorities when required by law or to protect our rights and safety
  • A successor entity in case of a merger, sale or restructuring of the business

5. Data Retention

We keep your personal information only as long as necessary for the purposes described in this Policy, to fulfil legal, accounting or tax requirements, or to resolve disputes. When it is no longer needed, we delete or anonymise it.

6. Cookies and Analytics

The Website may use cookies and similar technologies to make the site work, remember preferences and understand how visitors use it (for example, through Google Analytics or similar tools). You can disable or delete cookies in your browser settings, though some parts of the Website may not work properly as a result.

7. Data Security

We take reasonable technical and organisational measures to protect your information against unauthorised access, loss, misuse or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

Subject to applicable law, including the Digital Personal Data Protection Act, 2023, you may:

  • Request access to the personal information we hold about you
  • Ask us to correct or update inaccurate information
  • Ask us to delete your information, unless we must retain it by law
  • Withdraw your consent to our use of your information, including opting out of promotional messages at any time
  • Raise a grievance about how your data is handled

To exercise these rights, contact us using the details in Section 12. We may need to verify your identity before acting on a request.

The Website may link to third-party websites or social media pages. We are not responsible for their privacy practices or content, and we encourage you to read their policies.

10. Children’s Privacy

The Website is not intended for children under 18. We do not knowingly collect personal information from minors. If you believe a child has provided us information, please contact us and we will delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated date. Continued use of the Website after changes means you accept the updated Policy.

12. Contact Us and Grievances

For any questions, requests or complaints about this Privacy Policy or your personal information, please contact:

Durotop Construction Chemicals “Sri Sai”, NH 66, Kinnimulky Service Road Udupi – 576 101, Karnataka, India

Phone: +91 91642 88700, +91 98455 54083 Email: info@durotop.in Website: durotop.in